FAQ | SANAL BEAUTY

FREQUENTLY ASKED QUESTIONS.

CAN I CANCEL MY ORDER?

UNFORTUNATELY, WE ARE NOT ABLE TO CANCEL AN ORDER ONCE IT HAS BEEN PLACED.

I PUT THE WRONG ADDRESS IN MY ORDER, WHAT SHOULD I DO?
PLEASE BE CAREFUL WHEN ENTERING YOUR SHIPPING ADDRESS, SANAL BEAUTY WILL NOT BE RESPONSIBLE FOR ORDERS SENT TO THE INCORRECT DELIVERY ADDRESS PROVIDED BY THE CUSTOMER.

DO YOU OFFER RETURNS OR EXCHANGES?
WE ARE UNABLE TO OFFER REFUNDS, RETURNS OR EXCHANGES. ALL SALES ARE FINAL. PLEASE NOTE SANAL BEAUTY RESERVES THE RIGHT TO REFUSE ALL RETURNS, RESHIPMENTS AND REFUNDS. IN THE UNLIKELY EVENT THAT A PRODUCT ARRIVES DAMAGED, PLEASE CONTACT OUR CUSTOMER CARE TEAM WITHIN 48 HOURS OF RECEIPT. CUSTOMERS MUST INCLUDE PHOTOS OF THE ISSUE AND A SCREENSHOT OF YOUR ORDER CONFIRMATION EMAIL.

MY ITEMS ARE DAMAGED, WHAT SHOULD I DO?
PLEASE CONTACT US IMMEDIATELY, WITHIN 48 HOURS OF RECEIVING YOUR ORDER, VIA OUR CONTACT US PAGE. PLEASE PROVIDE PHOTOS OF THE ISSUE AND YOUR ORDER NUMBER SO WE CAN RESOLVE THIS FOR YOU.

I HAVE RECEIVED INCORRECT ITEMS IN MY ORDER, WHAT SHOULD I DO?
PLEASE CONTACT US WITHIN 48 HOURS OF RECEIVING YOUR ORDER, VIA OUR CONTACT US PAGE. PLEASE PROVIDE A PHOTO OF THE INCORRECT ITEM YOU RECEIVED ALONG WITH YOUR ORDER NUMBER SO WE CAN RESOLVE THIS FOR YOU.

ARE YOUR PRODUCTS VEGAN?
YES - OUR PRODUCTS ARE FORMULATED WITHOUT ANY INGREDIENTS FROM ANIMAL ORIGIN.

DO YOU TEST ON ANIMALS?
SANAL BEAUTY DOES NOT TEST PRODUCTS ON ANIMALS, ALL OF OUR PRODUCTS ARE CRUELTY-FREE.

ARE YOUR PRODUCTS SAFE FOR ALL SKIN TYPES?
YES - ALL OUR PRODUCTS HAVE BEEN TESTED BY A BOARD-CERTIFIED DERMATOLOGIST AND HAVE PASSED ALL REQUIRED SAFETY TESTING.

DO YOU OFFER DISCOUNTS OR PROMOTIONS?
YES, FROM TIME TO TIME WE OFFER DISCOUNTS AND PROMOTIONS. SIGN UP FOR OUR EMAILS TO RECEIVE NEWS ON SPECIAL PROMOTIONS AND SALES.

DO YOU OFFER FREE SHIPPING?
WE ARE CURRENTLY OFFERING FREE SHIPPING ON ALL ORDERS OVER £70 (UK ORDERS ONLY)

HOW LONG UNTIL I RECEIVE MY ORDER?
WE ARE A NEW SMALL BUSINESS HANDLING OUR PACKAGING AND SHIPMENT IN HOUSE, SO WE KINDLY ASK THAT YOU ALLOW UP TO 1-2 WORKING DAYS FOR PROCESSING, PLUS THE ADVISED DELIVERY TIME.

ORDER BEFORE 12PM (MONDAY - FRIDAY) FOR NEXT DAY DELIVERY, ORDERS PLACED AFTER 12PM WILL BE PROCESSED THE NEXT WORKING DAY.

HOW MUCH IS UK DELIVERY?
EVRI TRACKED STANDARD (3-5 DAYS) £3.95
EVRI TRACKED EXPRESS (1-2 DAYS) £5.95

WHICH INTERNATIONAL DESTINATIONS DO YOU CURRENTLY SHIP TO?
WE CURRENTLY SHIP TO THE USA, CANADA, GERMANY. NETHERLANDS, SWITZERLAND, FRANCE & IRELAND.
(WE ARE CURRENTLY WORKING ON MAKING SANAL BEAUTY AVAILABLE IN EVEN MORE COUNTRIES,SIGN UP FOR OUR EMAILS FOR UPDATES)

HOW MUCH IS INTERNATIONAL DELIVERY AND HOW LONG UNTIL I RECEIVE MY ORDER?

DELIVERY TIMES AND PRICES VARY DEPENDING ON YOUR LOCATION AND THE WEIGHT OF THE PRODUCTS. PLEASE SEE SHIPPING OPTIONS ON THE CHECKOUT PAGE FOR MORE INFORMATION. PLEASE NOTE THE DELIVERY TIMES ARE ADVISED FROM OUR COURIER DIRECTLY, WE ARE NOT RESPONSIBLE FOR ANY EXTERNAL FACTORS THAT MAY POTENTIALLY EFFECT THIS - THE NUMBER OF DAYS IN TRANSIT REFERS TO BUSINESS DAYS (MONDAY-FRIDAY).

SANAL BEAUTY ARE ALSO NOT RESPONSIBLE FOR ANY ADDITIONAL CHARGES INCURRED FROM INTERNATIONAL TAXES.

FREQUENTLY ASKED QUESTIONS.

MY ITEMS ARE DAMAGED, WHAT SHOULD I DO? PLEASE CONTACT US IMMEDIATELY, WITHIN 48 HOURS OF RECEIVING YOUR ORDER, VIA OUR CONTACT US PAGE. PLEASE PROVIDE PHOTOS OF THE ISSUE AND YOUR ORDER NUMBER SO WE CAN RESOLVE THIS FOR YOU.

I HAVE RECEIVED INCORRECT ITEMS IN MY ORDER, WHAT SHOULD I DO? PLEASE CONTACT US WITHIN 48 HOURS OF RECEIVING YOUR ORDER, VIA OUR CONTACT US PAGE. PLEASE PROVIDE A PHOTO OF THE INCORRECT ITEM YOU RECEIVED ALONG WITH YOUR ORDER NUMBER SO WE CAN RESOLVE THIS FOR YOU.

MY ITEMS ARE DAMAGED, WHAT SHOULD I DO?
PLEASE CONTACT US IMMEDIATELY, WITHIN 48 HOURS OF RECEIVING YOUR ORDER, VIA OUR CONTACT US PAGE. PLEASE PROVIDE PHOTOS OF THE ISSUE AND YOUR ORDER NUMBER SO WE CAN RESOLVE THIS FOR YOU.

I HAVE RECEIVED INCORRECT ITEMS IN MY ORDER, WHAT SHOULD I DO?
PLEASE CONTACT US WITHIN 48 HOURS OF RECEIVING YOUR ORDER, VIA OUR CONTACT US PAGE. PLEASE PROVIDE A PHOTO OF THE INCORRECT ITEM YOU RECEIVED ALONG WITH YOUR ORDER NUMBER SO WE CAN RESOLVE THIS FOR YOU.